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Terms & Conditions

General Terms  -  Online Ordering
Facebook Competitions  - Buy One Get On Free

Terms and Conditions are for Online Orders Only.

Please read the product terms and conditions carefully as they set out the terms under which AC Leigh makes the products available to you ("Product Terms").


The prices payable for the items that you order are clearly set out in the web site. All prices are expressed as both exclusive and inclusive of VAT at the current rate.


If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible.


There will be no contract of any kind between you and us unless and until we actually dispatch the goods to you. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that the goods are dispatched (and not before), a contract will be made between you and us.


Delivery will be made to the address specified by you at the time of ordering. You should check the order details on the email confirmations and advise immediately of any changes. Please note that we can only deliver products. All deliveries will be made to you by courier. We do our best to secure delivery within the period quoted but shall not be liable for loss occasioned by delay in delivery or arising out of any cause beyond our control. Additional delivery options are available but AC Leigh take no responsibility should deliveries not arrive with you by the time requested, you will of course be entitled to a refund on the additional delivery charged paid.

Money back guarantee

We are so confident of the quality of our products that if any item does not meet your expectations you may return it for whatever reason within 14 days. All we ask is that returns arrive in unused, perfect condition, with the original packaging still intact. Customers must obtain proof of return from their carrier. Any returns after 14 days are at our discretion and a 25% restocking fee will be charged. No returns will be accepted after 30 days. Customers must meet the cost of return carriage on correctly supplied goods. This does not affect your statutory rights.

The Distance Selling Regulations do not apply to business to business sales, also excluded are special orders for products that are not shown on our website. Business customers have 5 days to return an item as not required providing it is unopened.

The following items are not eligible for return: products with security seals that have been opened, electronic software downloads and opened software.

Faulty Goods

All the product AC Leigh supply products are rigorously quality checked before dispatch but in the unlikely event that you experience any problems or your product is faulty return the product login to your account and log a return with us or call our customer service team. This does not affect your statutory rights.


You can pay on-line with all major credit and debit cards. Your payment card details are encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order. You will be charged for items at the point of order. Our liability to you in connection with any order will not exceed the total price charged for the relevant items.


These Product Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts. If any of these Product Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law.

General Terms and Conditions


"We" "Us"         AC Leigh (Norwich Limited, 61-67 St Benedicts Street, Norwich, Norfolk NR2 4PD

"Conditions"                 These terms and conditions together with any additional conditions agreed in writing by us.

"Products"         The Products agreed to be sold by us to You.

"Information         Specifications, measurements, and all other details provided by you to enable us to supply the Products and/or Services.

"The Price"         The Price for the Products and/or Services.

"Services"         Any Services agreed to be provided to you by us.

"Specifications" The Specifications of the Products and/or Services as described

in any quotation or catalogue issued by us or on the Company website.


1.1 If we provide a quotation, then on acceptance, you offer to buy the products/pay for the Services at the Price stated in the quotation subject to the Conditions.

1.2 If the quotation requires payment of a deposit, then We will not accept this offer, nor be bound by this agreement, until we have received the deposit from You in cleared funds.

1.3 Where no quotation has been given, an order by you for Products or Services is an offer by you and us are subject to the Conditions.

1.4 All agreements, between you and Us are subject to these Conditions to the exclusion of all other conditions, unless we have agreed a prior variation with you in writing.


2.1 The price is exclusive of VAT

2.2 Any deposit paid by you will be set against the Price.

2.3 Payment of the Price is as specified in the quotation or otherwise. If no time for payment is specified, then payment is due within thirty days of the Invoice.

2.4 Interest on any unpaid Price or part of the Price shall accrue from the date when it becomes due until paid at a rate of 2% above Barclays Banks Plc base rate (whether before or after any judgments)

2.5 If any part of the Price is not paid by you when it is due, then We reserve the right to end this agreement but without prejudice to any rights we may have against you at that time

2.6 We reserve the right to charge an administration charge or not less than £50.00 plus VAT if the Price or any part of the Price, is not paid when due


3.1 We reserve the right to change the Specification if necessary to comply with any applicable safety of statutory requirements, or where such charges will not materially affect the quality or fitness for purpose of the Products.

3.2 If the Product for which We have quoted prove impossible to obtain, then we will notify you of that fact and recommend alternative Products. You will have seven days in inform Us whether you are prepared to accept that substitution or not. If you do not contact us within eight days, then you will be deemed to have accepted the substitute Products.

3.3 We warrant that any substitute Products will be of equal or better quality than those originally quoted for. If the substitute Products result in an increase in costs to us, then you will be responsible for paying that increased Price, then we reserve the right to terminate this Agreement on seven days' notice to you but without liability to you.

3.4 You guarantee that any information supplied to us will be accurate and that if it is not, and the result is an increase in cost to us, then you will be responsible for paying that increased cost subject to us having notified you of this increased cost in advance. If you do not agree to pay such increased costs, then we reserve the right to alter the Specification accordingly.


4.1 If any of the Products carry manufacturers' warranties these will be passed to you. Any claim under the warranties should be addressed to the manufacturer.

4.2 You will be deemed to have accepted the Products seventy two hours after delivery of them. You should therefore inspect the Products immediately upon delivery.

4.3.1 If any of the Products do not work satisfactorily upon inspection, then you Should notify us immediately whereupon We shall, at our option:

(a) Replace the non-working item with the same Item;

(b) Replace it with a similar item of equal value.

4.3.2 If it is not possible to replace the rejected item with one of equal value, but only with one of greater value, then We will give you the option either to:

(a) Reject the item completely

(b) To accept the replacement item and pay the additional cost

4.4 No warranty on our part, whether express or implied, will apply if damage has been caused to the products by you.

4.4.1 If you are purchasing the Products or the Services as part of a business transaction then, save in respect of death or personal injury caused by our negligence, We are not liable to you for any indirect, special or consequential loss or damage (whether loss of profit, administrative and overhead costs or otherwise) or for any other costs, liability or expenses arising out of or in connection with the supply of the Products or their use by you or arising out of or in connection with the provision of the services.

4.4.2 Our entire liability under this agreement shall in any event not exceed the price in these circumstances (save in respect of death or personal injury caused by our negligence).


5.1 Delivery of the Products will be made by you collecting them from our premises upon notification that it is ready, at which time the risk in them will pass to you

5.2 If We agree to deliver the products to you at some other place, then the costs of such delivery and of insuring the products shall be borne by you. The product shall be at your risk once it has left our premises.

5.3 Dates quoted for delivery of the products are given in good faith but approximate. We do not accept any liability for any loss or damage whatever resulting from us failing to deliver the Products on any day, since normally any such delay will be due to circumstances beyond our control.

5.4 The Products may be delivered by Us in advance of any quoted delivery date upon giving notice to you.

5.5 If you refuse to take delivery of the Products when requested, or fail to give

Us adequate delivery instructions then (without prejudice to any other remedies) we may at our option:

(a) Store the Products until actual delivery and charge you for the reasonable costs (including insurance) of so doing; and or

(b) sell the Products at the best price readily available and (after deduction of all reasonable storage and selling expenses) charge you for any shortfall

5.6 Where the Product is to be delivered in instalments, each delivery shall constitute a separate contract and failure by Us to deliver any instalment, Shall not entitle you to treat the contract as a whole as repudiated

5.7 If we fail to deliver the product (or any instalment) for any reason other than one beyond our reasonable control, or your fault, and we are found to be liable to you, our liability shall be limited to the extra cost to you (in the available market) of similar replacement Products.


6.1 These terms apply when We have agreed to install the Product and are in Addition to and not in substitution for the other terms

6.2 The price shall include the cost of carriage insurance and labour as specified in the quotation

6.3 You shall ensure that the site for installation shall be prepared in accordance with our requirements. You shall also ensure that all electricity and other supplies are available at that time. You shall indemnify us against any increased cost caused as a result of your failure to comply with these obligations

6.4 You shall be responsible for ensuring a safe working environment for our Employees and shall fully indemnify us against any loss or liability (or Threatened liability) arising out of your failure to observe this obligation

6.5 If any amendments to the specifications or the installation process are required as a result of your failure to supply sufficient information then we shall be entitled to increase the price accordingly

6.6 We will test the product once it has been installed and will correct any defects thereby revealed. If such defects are as a result of you failing to observe all instructions given by Us then you shall be responsible for the cost of such rectification

6.7 Risk in the product shall pass to you on satisfactory completion of the test Referred to in clause 6.6


7.1 This clause applies if

7.1.1 you make any voluntary arrangement with your creditors or (being an Individual or firm) becomes bankrupt or (being a company) becomes subject to an Administration Order or goes into liquidation or;

7.1.2 an encumbrance takes possession or a receiver is appointed of any of your property or assets; or

7.1.3 you cease or threaten to cease to carry on business; or

7.1.4 we reasonably apprehend that any of those events is about to occur and notify you of this

7.2 In these circumstances and without prejudice to any other remedies available to Us. We shall be entitled to cancel the contract between us and you immediately and without prior notice or suspend any further deliveries without any liability to you. If the product has already been delivered but not paid for, the price is immediately due and payable notwithstanding any previous agreement to the contrary. In these circumstances and if we are not paid in full immediately and in full, the we shall exercise the rights given to us by clause 8.3 without further notice to you.


8.1 Regardless of delivery and acceptance, and the passing of risk, you will not become the owner of the products until you have paid Us the price in full.

8.2 Until you become the owner of the products you will keep them separately from your own property, although you may use them in the usual way. You will give the products back to us is we ask you to do so.

8.3 If you do not give the products back to Us on our request, then We are Entitled without further notice to you, to enter into any premises owned, occupied or controlled by you where the products are stored and repossess them.


9.1 None of the terms of this agreement shall be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person who is not a party to it


10.1 These conditions are governed by, and shall be construed in accordance with, the laws of England and Wales and the Courts of England and Wales shall have exclusive jurisdiction to hear and determine any action or proceedings and to settle any disputes, which may arise out of or in connection with them

Facebook Competitions

The competition is open to residents of the United Kingdom aged 18 years or over.  employees of A C Leigh and their close relatives and anyone otherwise connected with the organisation or judging of the competition are Excluded from entry.

There is no entry fee and no purchase necessary to enter this competition.

By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

Route to entry for the competition and details of how to enter will be stated clearly.

Only one entry will be accepted per person. Multiple entries from the same person will be disqualified.

Closing date for entry will be stated clearly. After this date no further entries to the competition will be permitted.

No responsibility can be accepted for entries not received for whatever reason.

A C Leigh reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of our control. Any changes to the competition will be effective immediately

A C Leigh is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.

The prize is as follows:

  • The prize is as stated, no cash or other alternatives will be offered.
  • Prizes are not transferable.
  • Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.

Winners will be chosen at random from all entries received.

The winner will be notified by email and/or DM on Twitter/Facebook and/or letter within 28 days of the closing date. If the winner cannot be contacted or do not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

A C Leigh will notify the winner when and where the prize can be collected/delivered.

A C Leigh’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered in to.

The winner agrees to the use of his/her name and image in any publicity material, as well as their entry.

This promotion is in no way sponsored, endorsed, administered by, or associated with Facebook, Twitter or any other Social Network. You are providing your information to A C Leigh and not to any other party.

A C Leigh will judge the competition and decide on the winner, which will be picked at random from all complete entries.

A C Leigh‘s decision as to those able to take part and selection of winners is final. No correspondence relating to the competition will be entered in to.

The entrant must Like our Facebook page and/or Follow us on twitter for entry to be valid.

A C Leigh shall have the right to,at its sole discretion and at any time change or modify these terms and conditions. Such change shall be effective immediately.

A C Leigh also reserves the right to cancel the competition if circumstances arise outside of its control.

Buy Get One Free On Key Cutting

Buy One Household keys applies to standard household keys only

Offer at participating branches only, Subject to availability and cheapest key free.

Offer stated has no cash alternative.

Exclusions include but are not limited to: Master keys, Restricted keys, Car Keys and safe keys.

A C Leigh reserves the right to cancel or amend the offer and these terms and conditions without notice any time. Any changes to the offer will be effective immediately.

The offer is open to residents of the United Kingdom. Employees of A C Leigh are not eligible for this offer.

By claiming this offer, the customer is indicating his/her agreement to be bound by these terms and conditions.


MechLite, an AC Leigh Company

MechLite is now an AC Leigh Company. Same excellent service, Trade Catalogue and Click and Collect at AC Leigh Branches in Ipswich, Colchester and Norwich. All Orders will continue to be delivered as normal.