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ABOUT SERVICING

AC Leigh offers a continued service plan for our customers to ensure the continuous smooth running of your products and access control systems

Minimise any disruptive downtime and mitigate any health and safety risks that may occur due to poor maintenance. Our continued service plan is carried out annually, at a guaranteed fixed price, and includes servicing for every element of your system. We will provide a detailed and comprehensive report, plus any recommendations for remedial works required.

All of our continued service plans include remote support, including technical support, between Monday – Friday, 8:30am – 5pm, excluding bank holidays.

WHY CHOOSE US?

Get a Continued Service Plan With Our Highly Qualified Engineers

At AC Leigh we are proud of our reputation and the high level of customer satisfaction we achieve. We choose our engineers carefully and they are all directly employed by us, which means they work to our exceptionally high standards and are fully trained to deliver their expertise and our customer service without compromising on quality. Our service engineers will deliver your continued service plan, and they are fully trained, ADSA Certified and carry enhanced DBS checks.

Find out more about AC Leigh servicing plans and contact us today 0800 014 9980.

SERVICE PLAN

SALTO Access Control

SALTO certificated partner with over 20 years’ experience in access control and ironmongery
Ability to service and support SALTO installations not carried out by AC Leigh
Full system checks and performance report highlighting any issues
Upgrading software to the latest version SPACE, including the IO Bridge on one machine
10 hours of remote desktop support for the duration of the service agreement*
Audit trail check, backup and purge leaving the last 3 months in the system
Handle and firmware update (if required)
Battery level checked and changed (if required)
Check connections to other equipment e.g. automatic doors, gates, barriers and intercom
All associated ironmongery checked

SERVICE PLAN

Automatic Doors

Ensure that your automatic doors are safe and compliant with the latest legislation including EN16005 and reduce the chances of any potential issues that could have an impact on the day-to-day running of your business
Check compliance of automatic doors in accordance with BS EN16005
Test and make basic adjustments to ensure doors are working, without removing them
Test and rectify faults or adjust as necessary
Equipment cleaned if required

SERVICE PLAN

Automatic Gate

Structural state of gate support
Condition of gates, hinges, gate stops and other gate furniture
Check operators for condition, damage, wear etc.
Check sealing of control box, audio link, photocells and other control equipment
Assess condition and operation of all control equipment
Carry out electrical inspection and earth insulation test on motors and their cables

SERVICE PLAN

Automatic Barrier

Structural state of barrier support
Condition of barrier, hinges, gate stops and other barrier furniture
Check operators for condition, damage, wear etc.
Barrier alignment and ground clearance
Check sealing of control box, audio link, photocells and other control equipment
Assess condition and operation of all control equipment
Carry out electrical inspection and earth insulation test on motors and their cables

SERVICE PLAN

Access Control

Covers: Intercoms, keypads and fob or card-based systems of any make and model
Check keypads, fob readers and fixings for wear or damage
Check Intercom door stations for signs of wear and damage and for audio and video quality and adjust if applicable
Check visible cabling for signs of damage
Check exit buttons and green break glasses are free from damage, secure and are functioning correctly
Check power supply unit voltage check, and check fixings and wear
Battery back up to be load tested, age checked and inspected for signs of swelling or damage
All other associated ironmongery checked
Connections to other equipment checked e.g. automatic doors, gates, and barriers

FAQs

Q. What does a continued service plan cover?

A. A continued service plan covers routine maintenance, inspections, parts replacement, emergency repairs and, where required, upgrades. It will ensure your equipment remains in optimal working condition and reduce the risk of any downtime, or health and safety risks due to a malfunction.

Q. What are the benefits of a continued service plan?

A. Well, this one is easy. The benefits of a continued service plan include less unplanned downtime, extended equipment lifespan and more value for you from the products and services we offer, predictable maintenance costs, priority service, and peace of mind knowing that the equipment is regularly maintained by our highly-skilled engineers.

Q. How often will maintenance be performed?

A. We carry out our continued service plan maintenance annually.

Q. Is a regular service included in the plan?

A. Yes, this is included as part of the continued service plan. You can contact us for remote and technical support between Monday – Friday, 9am – 5pm, excluding bank holidays.

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AC Leigh is a trusted provider of high-quality security solutions, specializing in architectural ironmongery, access control systems, and locksmith services.

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